Privacy Poricy Privacy Policy

Under the JTB Way, a group brand system, the JTB Group will "create people's exchanges on the earth and contribute to the realization of a peaceful and enriched society." This is our management philosophy. Based on this philosophy, we aim to become the number one DMC in Okinawa, promote initiatives that contribute to the promotion of tourism in Okinawa, both domestically and internationally, with the goal of "contributing to the realization of Okinawa's economic development based on tourism" as the axis. In order to comply with the Personal Information Protection Law, we believe that it is essential to ensure the protection of personal information of our customers and other people involved in the Company in order to realize this philosophy and business purpose, and we will implement the following:

1. We will create a management system for the protection of personal information that conforms to the JISQ15001 standard, and all officers and employees will strictly adhere to it.
2. The collection, use, provision, etc. of personal information shall be collected by lawful and fair means to the extent necessary for business in accordance with the management system described above, and will be used and provided within the scope of the purpose. If there is a need for handling beyond the specified purpose of use, after obtaining the approval of the personal information protection manager, the person will be notified of the purpose of use, etc., and consent will be obtained. And will not be used for any other purpose. The acquired specific personal information will be used and provided only within the scope of use and provision specified by the Number Act.
3. We will take organizational and technically reasonable preventive measures and corrective measures against the risks of unauthorized access, loss, destruction, falsification, and leakage of all personal information handled within the Company.
4. We comply with laws and regulations concerning the protection of personal information and the proper handling of specific personal information, guidelines, guidelines, social norms, and public order and morals set by the government.
5. The General Affairs Planning Division, General Affairs Planning Division, General Affairs Planning Department, will be designated as a contact point for responding to complaints, consultations, disclosures, etc. regarding the handling of personal information, and will be announced inside and outside the company. If requested by the individual, we will respond honestly and promptly.
6. The personal information protection management system will be regularly audited and inspected, and will continuously improve it.

Established: October 1, 2009 Revision: April 1, 2020 Okinawa JTB Co., Ltd. Koichi Katsurahara, President and Representative Director

Inquiries regarding the handling of personal information

Okinawa JTB Co., Ltd. Address: 112-1 Asahimachi, Naha City, Okinawa Prefecture TEL: 098-861-1427 Reception hours: From 10:00 to 17:30 (weekdays) (Saturdays, Sundays and holidays, closed from December 30 to 1/3)

As of April 1, 2023

In accordance with the Act on the Protection of Personal Information, the Number Act, and the Personal Information Protection Policy, the Company handles personal information as follows and strives to protect it.

1． Personal information held by the Company

1. The Company acquires personal information directly or indirectly in connection with the provision or performance of products or services such as travel applications, and in connection with the receipt of opinions from customers or other contact with you, and holds a portion of it as personal data.
2. The Company obtains personal information from applicants for recruitment and recruitment and holds it as personal data.
3. The Company acquires personal information about its business partners (in the case of a business partner, its officers and employees) and holds it as personal data.
4. The Company obtains personal numbers (My Numbers) and other personal information relating to employees working in the Company and relatives of employees and individuals with continuous contracts in which the Company prepares payment records, etc., and holds them as personal data. In addition to paying labor, employment management, benefits, health management, compensation, etc. (including tax), such personal information will be acquired, managed, used, and provided in accordance with laws and regulations, the Company's internal rules, etc.

2． How your personal information is used

1. We will use your personal information for the following purposes.
   • Procedures for arranging travel services provided by transportation and accommodation institutions (main transportation and accommodation institutions, etc. are described in the contract document) on the travel you have applied for, procedures for receiving those services, procedures for paying the travel price, and other travel services.
   • In order to provide other products and services to the Company or its partners.
   • In order to respond to customer opinions, requests, inquiries, etc., including consultation on products or services, contract preparation, etc.
   • For registration, management, and guidance on various member programs, etc.
   • For after-sales service related to goods or services
   • Requests to provide opinions, impressions, etc. for other questionnaires
   • In order to develop, improve, and improve products or services (*1)
   • For selection, provision, operation, etc. of benefits, prizes, point programs, etc. of the Company or its partners
   • In order to provide information on products, services, various campaigns, events and other sales promotion measures of the Company or its partners, and to distribute advertisements (*2)
   • For the preparation of statistical data
   • Maintenance and operation of products, services, networks, systems, etc., to prevent the occurrence of failures, malfunctions, accidents, etc., and to respond to incidents
   • In order to create an environment where people can use it with peace of mind, such as monitoring, prevention, analysis, and countermeasures for misconduct.
   • For use within the scope permitted by laws and regulations
   • To provide your personal information to third parties in order to achieve each of the above purposes of use.

   （※1） We use cookies, etc. (including web beacons, UIDs, and other technologies, and simply refer to "cookies, etc.") to obtain customer purchase history, service provision history, browsing and other behavior history, information on terminals used, network information (IP addresses, etc.), and analyze them as personal information or as information related to the customer, and respond to the development, improvement and improvement of products and services, as well as information provision, in accordance with the interests, preferences and services, and services.

   （※2） The Company may obtain information related to individuals who are not personal information (including purchase history, location information, browsing and other behavior history obtained through cookies, etc., terminal information, network information (IP address, etc.)) from third parties and use it for the development, improvement and improvement of products and services in conjunction with personal information held by the Company, as well as advertising and information provision regarding products and services according to their hobbies, preferences, and trends.

2. The Company will use personal information obtained from recruitment / recruitment applicants within the scope necessary for identity verification, contact with the person, and other recruitment / recruitment work.
3. The Company will use personal information about business partners (in the case of business partners, its officers and employees) for business communication, fulfillment of contracts, business negotiations, etc., and for business management.

3． Provision of personal information to third parties

1. We will send your name, passport, electromagnetic information, telephone number, telephone number, telephone number, etc. to the extent necessary for the arrangement of the travel services you have applied for and the procedures for receiving those services, or to the extent necessary for the insurance procedures to secure the liability under our travel contract, the cost of accidents, etc., or to the extent necessary for providing safety and hygiene information of the travel destination, and for communicating the safety of customers in an emergency, etc.
2. We may provide your personal data to souvenir shops and other retailers for the convenience of your shopping at travel destinations. In this case, personal data pertaining to your name, passport information, and flight number to be boarded will be provided in advance by electromagnetic means or other means.
3. We may ask for personal information of your contact information during your trip in case of illness or accident during your trip. We will use this personal information if we find that we need to contact the contact person if you have any illness or the like. You shall obtain the consent of the contact person to provide us with the personal information of the contact person.
4. We will provide your name, ID, gender, age, address, telephone number, e-mail address, and other necessary personal information to our partners, service providers, public offices, etc. to the extent necessary for arranging and providing various services you have applied for by sending them by electromagnetic means, etc.
5. We will provide your name, ID, gender, age, address, telephone number, e-mail address, credit card information and other necessary personal information to the extent necessary to respond to customer inquiries, including consultation on products or services, contract preparation, etc. by sending the customer's name, ID, gender, age, address, telephone number, credit card information and other necessary personal information by electromagnetic means.
6. We will provide our partners by sending your name, ID, gender, age, address, telephone number, e-mail address, purchasing information, etc. by electromagnetic means, etc. for the implementation of various points and other privilege grant programs, various campaigns, gifts, events and other sales promotion measures at the Company and its partners, and to provide information on these matters.
7. In order to prevent the occurrence of failures, malfunctions, accidents, etc. of products, services, networks, systems, etc., and to respond to incidents, we will provide the relevant authorities and related parties by sending the customer's name, ID, gender, age, address, telephone number, e-mail address, and other necessary personal information by electromagnetic means.
8. We will provide your name, gender, age, address, telephone number or e-mail address, passport information, credit card information, and other personal data to public offices, research institutions, partners, etc. to the extent necessary to create an environment in which you can use with peace of mind, such as monitoring, prevention, analysis, and countermeasures for misconduct.
9. The Company will provide your personal data by electromagnetic means, etc., with the consent of you or to the extent permitted by law.

4． Collection of Personal Information

1. We collect personal information of customers/users mainly in the following ways.
   • We will obtain verbal (including stores, telephone calls, etc.), fill out in writing, fax, web, e-mail, etc.
   • Depending on your access to our website, use of our services, etc., information such as access history on the Internet, service usage history, browsing and other behavior history, information on terminals used, network information (IP addresses, etc.) may be automatically recorded on our servers, etc., or information recorded on the terminal may be automatically sent to us according to the settings of the terminal such as smartphones.
   • When you use services other than the Company, such as when the Company has an affiliate program or other partnership with the Company when you use services other than the Company, the Company may obtain information such as service usage history at the same time or receive it upon provision.
2. We will not use personal information for any purpose other than the purpose of use unless your consent is obtained.
3. If you are a minor, you will obtain the consent of your parental authority. However, this does not apply to emergency cases or other cases permitted by laws and regulations.
4. It is up to you to choose the items of personal information you provide to us by yourself, but if you cannot provide all or part of your personal information, you may not be able to contact you, provide travel services or other services, respond to your requests, etc., and we may not be able to accept your application, request, or request.

5． Shared use of personal information

We will share your personal information as follows.

1. Personal information items Customer's personal information Name, gender, age, address, telephone number, e-mail address, ID and other identification information (including cookie IDs), purchasing history, location information, browsing and other behavior history
2. Scope of Shared Users The Group Companies (as of April 1, 2022)

   Company name	Address
   JTB Co., Ltd.	2-3-11, Higashishinagawa, Shinagawa-ku
   JTB Media Retaining Co., Ltd.	4-6-15 Kohinata, Bunkyo-ku Myogadani Station MF Building
   JTB Gaia Lek Co., Ltd.	2-3-11, Higashishinagawa, Shinagawa-ku
   JTB Business Travel Solutions Co., Ltd.	5-6-52 Toyosu, Koto-ku NBF Toyosu Canal Front
   Travel Plaza International Co., Ltd.	2-24-9, Kamiosaki, Shinagawa-ku
   JTB Communication Design Co., Ltd.	3-23-1 Shiba, Minato-ku Cerestin Shiba Mitsui Building
   JTB Business Innovators, Inc.	1-6-31 Konan, Minato-ku Shinagawa Tokyu Building
   JTB Global Marketing & Travel Co., Ltd.	2-3-14, Higashishinagawa, Shinagawa-ku
   JTB Trading Co., Ltd.	Nakanosakaue Sun Bright Twin 2-16-1 Honcho, Nakano-ku
   JTB Global Assistant Co., Ltd.	2-1-15 Iwamotocho, Chiyoda-ku Yoshiyasu Kanda Building

3. Purpose of use It will be shared within the scope of the purpose of use described in 2 above.
4. Okinawa JTB Co., Ltd.

6． Customer Personal Information Consignment

The Company may outsource all or part of the business dealing with your personal information to a third party for the purpose of arranging travel, managing itinerary, travel service, travel service at airports, etc., travel service such as payment of travel fees, and other services for the purposes of use of the above 2 or for our business. In this case, the Company will select the relevant contractor according to the Company's standards, enter into a contract that stipulates confidentiality, etc., and then outsource personal information.

7． Transfer of personal information to third parties in foreign countries

1. The Company may transfer your personal information to transportation and accommodation institutions, service providers, and other third parties in the relevant country or region after informing you of the country or region where your personal information is provided to you for the arrangement of travel services and other purposes described in 2 above. In this case, it is as follows.
   • Country or region to which to be relocated We will inform you by verbally, brochures, travel conditions, notices, notices, etc., and electromagnetic means such as websites and e-mails.
   • Please refer to the JTB website (https://www.jtb.co.jp/privacy) for the protection of personal information in the country or region and measures taken by third parties.
   • The Company may transfer personal information to foreign contractors, etc. after taking measures such as concluding a contract with such contractors that will take appropriate measures to protect personal information at such contractors.

8． Safety management measures

The Company has taken necessary and appropriate security management measures for the management of personal data, such as prevention of leakage, loss or damage, and the main contents are as follows.

• In order to comply with laws and regulations and ensure proper handling of personal information, we have formulated a personal information protection policy, and based on these guidelines, we have established these rules and other related regulations regarding the acquisition, use, provision, disposal, etc. of personal information.
• We have established a personal information handling manager to determine the person in charge of handling personal information in each department, and have established a system for reporting and communication to the personal information handling manager when we understand facts or concerns that violate laws and regulations.
• We regularly conduct self-checks on the handling of personal data and conduct audits by the Audit Department.
• When outsourcing operations, including the handling of personal information, the Company stipulates matters related to the handling of personal information in contracts, etc.
• We conduct regular training for employees regarding the handling of personal information.
• Matters related to confidentiality of personal information are described in work rules, etc.
• In addition to entering and leaving employees, we have established and implemented measures related to the storage and disposal of documents containing personal information, electronic media, etc.
• We have taken measures to prevent theft or loss of equipment such as password setting and remote control measures.
• Access control is implemented to limit the scope of databases handled by employees.
• We have introduced a mechanism to protect the system from unauthorized access from external or unauthorized software.
• Part of the data, including personal information, is checked in the United States, Singapore, etc. after confirming the outline of the Personal Information Protection Law system, and taking measures such as concluding a contract with the contractor regarding the handling of personal information.

9． Inquiries, disclosure, etc. regarding customer personal information

If you would like to notify, disclose, correct, add or delete the contents of your personal data held by us, stop using it, erase, or stop providing it to third parties, please contact the following inquiries regarding the necessary procedures. However, we will not respond if there is a possibility that the information added by the Company and the request for suspension of disclosure, use, erasure, or provision to third parties may significantly impede the proper implementation of our business. In addition, we will take necessary measures without delay in accordance with laws and regulations and our internal regulations. In addition, if we cannot respond to some or all of your wishes, we will explain the reason. The contact points for personal information are as follows.

1. Inquiries and complaints regarding the handling of personal information, as well as disclosure, deletion or erasure of personal data, JTB Okinawa General Affairs Planning Department Address 112-1 Asahimachi, Naha City, Okinawa Prefecture

   ※For inquiries and complaints, please contact [ [email protected]]. ※Procedures for disclosure and deletion can be viewed from [https://www.jtbcorp.jp/en/privacy/okw/kojin_okw.pdf#page=8]. ※Requests are limited to mail or e-mail to the above counter.

2. For notification of the purpose of use of personal data, correction, addition, suspension of use, or suspension of provision to third parties, please contact the following. JTB Okinawa General Affairs Planning Department Address 112-1 Asahimachi, Naha City, Okinawa Prefecture

10． Handling of Specific Personal Information

1. The Company will use personal numbers only within the scope of the purpose of use specified by the Number Act.
2. The Company will not provide it to any third party other than the recipient specified by the Number Act.
3. When the personal number-related affairs stipulated by the Number Act are completed, the Company will promptly delete or delete the personal number.

11． Handling of anonymously processed information

With regard to your personal information, we will take appropriate protective measures to identify a specific individual and prevent the personal information of the individual used for the creation of such personal information, and then implement the creation of anonymously processed information and provision to third parties to the extent permitted by law as follows.

1. How to create anonymously processed information When creating anonymously processed information, the Company shall perform appropriate processing as follows in accordance with the standards set forth in the Personal Information Protection Law and the rules of the Personal Information Protection Commission.
   1. Deleting a description that can identify a particular individual
   2. Deleting a personal identification code
   3. Deleting signs for interconnecting information
   4. Deleting specific descriptions, etc.
   5. Take appropriate measures based on the nature of other personal information databases, etc.
2. Items included in anonymously processed information
   1. Customer's personal attribute information [Gender/birth year of representative]
   2. Our usage information [application date (date), store (prefecture / municipal / type), travel information (departure / return date, area, accommodation facility (name / type), number of users (adult gender / child), product grade, product type, product type, travel purpose, participation form]
3. Provision of anonymously processed information The items and methods of provision of personal information included in anonymously processed information created by the Company and provided to third parties are as follows.
   1. Items (a) and (a) in (2) above
   2. We will inform the recipient that the data is anonymously processed information, and provide it after establishing a contract so as not to perform improper handling of identification, etc.
   3. It is provided by sending it by electromagnetic means, etc., by means of ensuring security such as encrypting data files.
4. Other safety management measures for anonymously processed information The items and methods of provision of personal information included in anonymously processed information prepared by the Company and provided to third parties are as follows.
   1. Items (a) and (a) in (2) above
   2. We will inform the recipient that the data is anonymously processed information, and provide it after establishing a contract so as not to perform improper handling of identification, etc.
   3. It is provided by sending it by electromagnetic means, etc., by means of ensuring security such as encrypting data files.

12． Changes to these Regulations

The Company may change or revise these Regulations from time to time in accordance with the necessity of responding to changes in laws and regulations and business needs, etc., and will post such changes on this website. You are required to carefully check the contents of the latest Regulations after the changes posted on this website.

13． When personal information is leaked

In the unlikely event that a problem arises, such as the leakage of personal information, we will contact customers, ensure safety, suspend our system as necessary, and publish facts on our website, etc. in accordance with laws and regulations. 112-1 Asahimachi, Naha City, Okinawa JTB Co., Ltd. Koichi Katsurahara, President and Representative Director

Position, affiliation, and contact information of the Personal Information Control Manager

Job title: Director General, General Affairs and Planning Department Okinawa JTB Co., Ltd. General Affairs Planning Department (Contact address: same as above)

As of April 1, 2023

If you wish to disclose or delete your personal information held by us, please check the following information and submit it by mail or e-mail. In addition, we will not respond to any requests from third parties other than the person or agent.

Documents to be prepared by the customer

1. Request for Disclosure or Deletion of Personal Information
2. Copy of resident's card or driver's license or health insurance card (Please also copy the face with your current address)
3. If you wish to disclose personal information by mail, a reply stamp of 839 yen (we will return it by registered mail with delivery certificate) If you wish to delete personal information, this reply stamp is not required.

   ※The personal information written on the request form and a copy of your resident's card or driver's license or health insurance card will be used to the extent necessary for the disclosure or deletion procedure requested by you, and will not be used for any other purpose. ※A copy of your request form and a resident's card or driver's license or health insurance card will be shredded or erased one month after the date of receipt by the Company.

4. If you would like to disclose or delete your personal information by e-mail, please use the form below. https://www.jtb.co.jp/form/inquiry/wmform.asp

   ※In the email address field, please enter the address registered with JTB. ※Please indicate whether you wish to disclose or delete personal information in the details entry field. ※Subject of inquiry…Please select [About Personal Information]. ※Product category…Please select [Others/Personal Information]. ※We will contact you by e-mail about the procedure for disclosure or deletion of personal information.

5. Documents to be prepared by the agent ①A letter of attorney or a document certifying the qualification of a legal representative ②A copy of the agent's resident's card or driver's license or health insurance card

Requests to Customers

We will not contact you directly by telephone or other means regarding the contents of the personal information described in the request form. In addition, please note that we cannot accept inquiries by telephone or other means.

1. Regarding the disclosure of your personal information, we will only respond if the nomination, telephone number, and address declared by you are completely consistent with the data we hold. If the data does not match, we will not be able to respond to information disclosure. In this case, the return stamp (839 yen) will be returned. [Items of personal data held by the Company (when used on travel)] ①Name (Kanji, Katakana, Roman characters) ②Date of Birth ③Gender ④Home address ⑤Home phone number ⑥Mobile phone number ⑦E-Mail address ⑧Passport information (passport number, issue date, expiration date) ⑨Travel history (Last 5 years: Departure date/Travel plan name)
2. If the following conditions apply to the deletion of your personal information, we will not be able to start the procedure, so please complete the procedure first. ①Travel point card member customer Please call the Travel Point Center or complete the withdrawal procedure at the JTB store window first. Travel Point Center TEL: 03-5796-5611 (Mon-Fri 10:00-18:00 / Saturdays, Sundays, public holidays, and New Year holidays) 2 Bank (Travel Reserve) Members ※If you do not have a travel reserve balance, please complete the registration cancellation procedure at JTB store. ※If you have a travel reserve balance, you will not be able to cancel your registration. Please use it until the balance reaches 0 yen and complete the registration cancellation procedure. Contact: PLAS JTB Service Center TEL: 0570-039-714 (Weekdays and holidays 10: 00-18: 00 / Closed on Saturdays and Sundays.) / New Year holidays (December 30 to January 3) 3 JTB Travel Card members ※Please contact each credit card company first and complete the withdrawal procedure. Cancellation window: Credit card company 4 If there is a record of reservation before departure or a record of unrecognized travel. ※After the departure of all trips, we will confirm the completion of liquidation and start the deletion procedure.
3. Information subject to deletion
   • Customer information registered by the system when using the JTB Group Branch, Store, and Travel Reservation Center ※If you are a travel member (a customer who uses both a branch / store / travel reservation center and a web reservation from the Internet and has already been registered for common use), after deleting personal information, MY JTB registration information will also be deleted, so if you want to make a web reservation from the Internet, you will need to register as a new member. ※Please refer to [https://www.jtbcorp.jp/privacy/jtb/kojin_jtb.pdf#page=9] if you are a member of "Travel Story".
4. If you request deletion of your personal information, we will notify you in writing of the results. [Address of Request Form] 112-1 Asahimachi, Naha City, Okinawa 900-0029 Okinawa JTB Co., Ltd. General Affairs Planning Department
5. If you have died, we will only accept it by mail and only if disclosure is considerable.

As of April 1, 2023